How can we help?

Most answers are a click away in your account. For anything else, write to us and a person will reply by email.

I paid with binklySee receipts, refunds and the store’s contact details, or manage your cards and addresses.Open your wallet → I run a businessPayments, refunds, payment links, API keys and your team are all in the dashboard.Open the dashboard → I’m building with binklyAPI keys, webhooks, test mode and the store plugins.Developer page →

Common questions

I don’t recognise a charge from binkly

Open your wallet and find the purchase: the receipt shows the store and how to reach it. If you still don’t recognise it, write to us below and include the date and amount. Never send your full card number.

When will my refund arrive?

Once a store refunds you, the money goes back to the method you paid with. How long your bank or wallet takes to show it depends on them; card refunds often take several working days. The refund also appears on the receipt in your wallet.

How do I return an item?

Returns and delivery are handled by the store. Your receipt in the wallet has the store’s contact details.

I didn’t get my sign-in code

Check your spam folder, then ask for a new code; each code works for 10 minutes. After several requests you may need to wait a few minutes before trying again.

When can my business accept live payments?

You can use test mode as soon as you create your account. Live payments start once binkly has reviewed and approved your business. You can also request early access to live payments.

Contact us

Use the form below, or email us directly. Please don’t send card numbers or passwords by email.

Emailsupport@binkly.tech

Businesses and salesContact sales

Address

2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom